For all non-emergency Maintenance issues, please click the following link to use our Maintenance Reporting System:
If your issue an emergency, see below:
Out of hour’s emergency
What is an emergency?
An emergency is something that could not have been foreseen, and which could cause serious damage to the property or poses health and safety risks. For example:
- Severe leaks
- Gas leak - contact the National Gas Emergency service immediately on 0800 111 999
- Loss of all electrical power or lighting
- Blockage of your only toilet
- Loss of heating or hot water
- Property not wind or water tight – including broken/smashed windows or doors
ENSURE THAT YOU ARE EXPERIENCING A TRUE EMERGENCY and that the issue cannot be resolved during our normal office opening hours.
If you feel this is the case for any GAS, PLUMBING or WATER issues ONLY please call 01236 764 357 quoting Premier Properties as your managing agent.
Before doing so, if you have a gas boiler please ensure that the boiler pressure is at the appropriate level (1.0 - 1.5) and that you have carried out all other necessary procedures including re-setting the boiler and having enough credit on your gas meter.
Please note that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs incurred.
For any other issues such as electrical, roofing and/or window issues please report this issue by using our Maintenance Reporting Form and following this up with Premier Properties as soon as possible.
During your TenancyPrior to your move in, a note and photographs will be taken of the meter readings at the property. These readings will provided to you as part of your property Inventory. We will contact the utility suppliers and supply these meter readings to them. We will also contact the relevant local council to inform them of your move in. You will then receive welcome packs from the relevant supplier and authority.
On the day you move in you will pay the following:
- Security Deposit (less holding fee if already paid)
- 1st months’ rent paid in advance
- Your monthly rental payments.
- Rents are normally quoted calendar monthly and payable monthly in advance. You will be asked to set up a monthly standing order with your bank. However, tenants are also welcome to pay the rent in full prior to the commencement of the tenancy.
- Council Tax.
- Utilities bills.
- Phone bills, broadband and line rental.
- To make your rental payments on time.*
- Respect the property and its surroundings.
- Not cause damage or neglect in any way.
- Do not allow anyone to live in the property who is not named on the tenancy agreement.
- Keep the property clean, tidy and presentable at all times including any garden space.
- Inform of us any decorative changes you wish to carry out. Permission for this is at your landlord’s discretion.
- Report any necessary repairs or maintenance to us immediately.
- To give us access to your property to discuss matters with you, inspect the property or carry out repairs or maintenance especially of an urgent nature.
- Allow access for routine inspections. These will be carried out throughout your tenancy, you should let us know if you cannot keep an appointment that has been arranged with you.
- Not to abuse, threaten or harass our staff or contractors.
* Late/Non Payment of Rent:
Late payment charges will apply which will be detailed in your tenancy agreement. You will also be charged for any arrears letters issued to you if rent remains outstanding.
Should you experience any problems making your monthly rental payments you should convey this to Premier Properties as soon as possible via email to: firstname.lastname@example.org.
Ending Your Tenancy
- You should provide notice served in accordance with your tenancy agreement. This should be done in writing by either:
- recorded delivery to: Premier Properties, 7a Church Street, Uddingston, G71 7PT
- or by email to: email@example.com
- We require your notice to be served as outlined within your own particular tenancy agreement. Confirmation of the length of notice required and when this becomes effective will be confirmed within your agreement.
- Please note that if you do not serve the correct notice, your vacate date may be affected.
- You must also ensure that your rental payments and any other bills are up to date. Under no circumstances can your security deposit be used to cover rent or any other bills.
- During your final month in the property you will be required to allow us internal access to carry out viewings for any prospective tenants. These terms of this will be confirmed in your tenancy agreement.
- The property and its contents should be handed back in the same condition as they were at the beginning of the tenancy. You should check your property Inventory and ensure that:
- All soft furnishings especially carpets, curtains and mattresses should be left clean, paying special attention to any heavy stains and marks if applicable.
- This may mean having carpets professionally cleaned, and curtains dry cleaned and pressed.
- All kitchen utensils, equipment and appliances should be cleaned and:
- the fridge and freezer defrosted
- washing machine soap tray cleaned removing old soap residue
- dishwashers cleaned internally, no food waste left behind
- ovens and hobs should be cleaned thoroughly leaving no grease stains
- food should be removed from all the cupboards
- all hard surfaces should be washed down and cleaned
- the kitchen flooring should be cleaned
- all plates, cups, cutlery, pots or pans not provided as part of your Inventory should be removed
- All bathroom/WC furniture and fittings should be thoroughly cleaned with a bathroom cleaner/disinfectant paying particular attention to any stains or marks.
- All the woodwork, skirting boards etc. should be washed down.
- All items of furniture should be dusted, cleaned and left in the appropriate rooms.
- All electrical goods and appliances and any garden equipment should be clean and in good working order.
- All light bulbs should be working including kitchen hoods or extractor fans.
- All picture/curtain hooks/hangers should be removed with the holes filled and re-decorated to its original condition.
- Gardens and patio should be free from weeds and lawns cut. Hedges and bushes should be trimmed were necessary.
- No rubbish should be left on the premises, except in the wheelie bin. Wheelie bins should be left on street for collection.
- All sets of keys must be returned. Internal keys for cupboards, windows or keys for garages, sheds or outbuilding should be left inside the property.
- Where possible, a check out inspection can be arranged 2 weeks before your tenancy is due to end. This will allow us to state which areas require your attention before you leave.
- Unless specific instructions are given by us or your landlord keys should be returned to us at our office as soon as possible. Please note that you will be liable for rent on a daily basis until the keys are returned.
- A final check out inspection will then be carried out once you have fully moved out of the property. If suitable and at our discretion, you can be present when this is carried out. We as agents for your Landlord must take their instructions accordingly when processing the check out. Once the final check out inspection has been carried out, you will not have access to the property and therefore any remedial work will have to be carried out by our contractors at your expense.
- Once the final check has been conducted and we have received instructions from your landlord, we will work with you and your landlord to reach an agreement where possible. Any discrepancies between the Inventory detailing the check in condition of the property and your check out inspection may result in deductions from your deposit. The money will be applied for from your deposit protection scheme.
- Please note that your security deposit will not be returned to you until:
- You have fully moved out of the property and all keys are returned to us
- Our full check out inspection has been carried out
- Any required repair work has been quoted and agreed with you
- To exit your tenancy early, you will incur the relevant advertising costs to re-market the property.
- You will remain liable for the rent and other expenses until such times as a new suitable tenant is found or until the end of your contract.
- You will be required to give full internal access to the property in order for us to find a new tenant. You should endeavour to keep the property clean and tidy at all times during this process.
- You should return the property to its original condition. This will avoid any dispute regarding your deposit resulting in your deposit being returned to you quicker.
- We will take a record of your gas and electricity readings during your final check out inspection. You should contact your supplier and provide them with your new address. You should also notify the local council of this.
- You should arrange a mail re-direction with Royal Mail to avoid losing important documents. Neither we nor any new occupier will hold or pass on any mail on your behalf.
- Following your final rental payment you should cancel your standing order.
Finding a PropertyThe first step in finding a property is to work exactly how much you can afford to pay as an affordability check will be carried out at application stage. This will avoid any disappointment in finding a property you are really keen on to then be told you do not meet the affordability requirements.
To discuss the affordability requirements you can to contact us and provide brief details about yourself and about the accommodation you may require.
We can then search our database for suitable properties for you to view. It is wise to start looking about a month before you wish to move as the best properties can be reserved very quickly.
If you’re a smoker, have children or pets, or receive housing benefits your pool of properties may be limited as not every landlord will accept these condition so you should check beforehand if any particular property will consider any of these conditions.
View:Viewings are available between Monday to Friday 9am to 5pm and you will be accompanied by a member of staff who will offer advice and answer any questions you may have.
Apply:Once you have viewed a property that you are keen to pursue, you will be required to submit an application for the property.
We will need the following documents as part of your application:
- Completed application form
- Photographic I.D. (valid passport or drivers licence)
- Latest 3 months bank statements
- Latest 3 months pay slips
HoldOnce your application has been accepted by your landlord you will then pay a holding fee of £250 to secure the property. Assuming that the tenancy goes ahead, this will be deducted from the monies due towards your security deposit. However, the fees will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete accurate information in your application.
Security Deposit:A security deposit, the amount of which will be advertised with the property you have chosen, will be held by an independent deposit protection scheme.
These funds are held to cover:
- Rent arrears – including related costs incurred pursuing these funds
- Under no circumstances can the deposit be used to cover rent. Late payment charges will also apply
- Damage to the property
- Cleaning or decoration bills incurred on your tenancy ending
- Any other liabilities under the terms of your tenancy agreement